Effective Date: January 16, 2025

Charming Monkey Tree Service LLC (“Charming Monkey Tree Service,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect information obtained from visitors to our website and customers who interact with our services, including SMS communications.

By using our website, submitting your information, or opting in to receive communications from us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

- Name

- Phone number

- Email address

- Physical address

- Service details or inquiry information

This information is collected when you voluntarily submit it through website forms, phone calls, SMS conversations, or other direct interactions with our business.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

- Responding to service inquiries and estimate requests

- Scheduling, confirming, and managing appointments

- Providing service updates and customer support

- Sending follow-up communications related to services rendered

- Sending SMS messages and emails related to your interaction with our business

- Improving our services and customer experience

- Complying with legal and regulatory requirements

3. SMS Communications & Consent

By submitting a form on our website, requesting an estimate, scheduling an appointment, or otherwise providing your phone number, you expressly consent to receive SMS messages from Charming Monkey Tree Service LLC.

SMS messages may include, but are not limited to:

- Appointment confirmations and reminders

- Scheduling updates

- Service-related notifications

- Follow-up communications

- Occasional promotional or informational messages

Message frequency may vary based on your interaction with our services. Message and data rates may apply. You may opt out of receiving SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected]. Consent to receive SMS messages is not a condition of purchase.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing or promotional purposes. Mobile information, including SMS opt-in data and consent, will not be shared with third parties or affiliates for marketing purposes.

5. Your Choices & Rights

You have the following rights regarding your personal information:

- Access & Updates: You may request access to or updates of your personal information by emailing us at [email protected] or texting "INFO" at +1 (612) 409- 0274.

- Opt-Out: You may opt out of SMS or email communications at any time by texting "STOP" at +1 (612) 409- 0274.

- Help: You may text "HELP" for SMS assistance at +1 (612) 409-0274 or contact us at [email protected].

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will promptly remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with a revised effective date.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: [email protected]